Privacy policy

Last updated: November 2025

Thank you for visiting Valeria Gottau Illustration. Your privacy is important to me. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from valeriagottau.com.

This Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

1. Information I Collect

1.1. Personal Information
When you place an order, fill in a form, or contact me, I may collect:

  • Your name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely by third-party providers; I do not store full card numbers)

This information is necessary to prepare, ship, and complete your order.

1.2. Device Information (Cookies & analytics)
When you visit the website, I automatically collect:

  • IP address
  • Browser type
  • Time zone
  • Cookies
  • Pages viewed and how you interact with the site

This helps improve performance, security, and user experience.
Cookies are managed using Complianz, which allows you to control what is stored through the cookie banner.

2. How Your Information Is Used

I use your personal information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve the website
  • Comply with legal obligations (tax, accounting, consumer law)

I do not sell, rent, or trade your information.

3. Sharing Your Information

I only share your data with trusted service providers who help operate the shop, such as:

3.1. WooCommerce (store system)
Your data is stored securely through WordPress + WooCommerce.

3.2. Payment processors
Depending on the payment method you choose:
Stripe — for credit/debit card payments
These providers securely process your payment information. I never see or store your credit card details.

3.3. Shipping services
Australia Post or couriers receive your name and address to deliver your order.

3.4. Website tools
Such as:

  • WordPress plugins
  • Security tools
  • Analytics (if enabled through Complianz)

All are used only to operate and secure the website

4. Data Storage & Security

Your data is stored through:
  • WordPress
  • WooCommerce
  • Secure hosting (Hostinger)

I take reasonable steps to protect your information from misuse, loss, or unauthorised access.

5. Your Rights (Australian Customers)

Under the Australian Privacy Act, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data (except where I must keep records for legal purposes)
  • Withdraw cookie consent through the banner at any time

To exercise your rights, email:
📧 hola@valeriagottau.com

6. Data Retention

I keep order information for legal and accounting requirements (usually 5–7 years).
Browsing data is retained according to cookie settings managed through Complianz.

7. Minors

This website is not intended for children under 13.
Illustrated books are sold to parents/carers, not directly to minors.

8. External Links

The website may contain links to external sites. I am not responsible for their privacy practices.

9. Updates to This Policy

I may update this Privacy Policy from time to time to reflect:

  • changes in legislation
  • operational changes
  • improvements to the website or shop

The latest version will always be available on this page.

10. Contact

If you have any questions or concerns, feel free to contact me:
📧 hola@valeriagottau.com
I’ll always do my best to help.